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Home & Commercial Power Systems

Home Generator FAQs

 

1) What size generator do I need for my home?

Every homeowner’s requirement is different. Your generator will be sized based on the electrical load it will be carrying. The size of your house does not matter unless we are sizing for a whole house transfer, nor does the size of the electrical service feeding your home. It all comes down to what you want to run during an outage. The only real answer is to have Home Power Systems provide a complimentary site survey to recommend a proper solution to fit your specific requirements.

2) How much does it cost to install a generator?

See the Home Power Systems What It Costs page to answer this question. We are the only company that lists real final costs to properly install your generator. The posted prices represent turnkey installed pricing. When you receive competitive pricing, be sure you compare the same scope of work – and always get it in writing!

3) How loud is the generator?

The air-cooled generators are all about 66db at 20 feet. Remember, Generac has been manufacturing generators for 60 years; they are designed for residential neighborhoods.

Sound Effects

Selected noises with decibel levels and maximum daily exposure to avoid the risk of noise-related hearing loss. At less than 85 decibels, sounds aren’t considered a risk.

Source: World Health Organization

4) Do I need to have my gas meter upgraded?

MAYBE!  As part of your initial site survey, your Power Advisor will complete a Gas Inventory Report.  Once the model of your present gas meter is recorded, your Power Advisor will take an inventory of all of the gas-fueled appliances. In most cases, if a gas meter upgrade is required by your local gas utility it is a simple process at a minimal cost to the homeowner.

5) Do I need a building permit?

Most likely.  As part of a turnkey install, Home Power Systems will coordinate with your local building department to determine how local building code is interpreted in your jurisdiction.  In many cases, we have already completed a number of installations in your town or city and are already familiar with what your Building Inspector requires. We will also secure all needed permits, HOA approvals and attend variance meetings on your behalf if needed – truly everything is included in your quote from start to finish.  

6) How much service does a generator need once it is installed?

A commitment must be made to properly maintain your generator to ensure reliability and long service life. This is not an air-conditioning unit or furnace that can go years without service, you are generating electricity! Our recommendation is to have your generator serviced once per year unless you have additional needs such as medical equipment.

7) How long will my new generator last?

The average life expectancy of a standby generator is around 15 years of operation under normal emergency standby conditions. Just like a car, as a machine ages, it may require maintenance toward the end of its lifespan. Keep in mind that the air-cooled units are not intended to provide continuous power (24 hours a day, 365 days a year), however, we can design a solution for your off-grid or prime power application in conjunction with your existing solar PV array and battery bank – call for details.

8) How much does it cost a month to run the generator when it runs for 10 minutes a week?

Depending on the price of natural gas, it shouldn’t cost more than $5 or $10 per month to run the unit in exercise mode. During a power outage, under 50% load expect to pay around $20-$40/day for gas usage. A lot cheaper than a hotel room or spoiled food!

9) Why am I getting so many diverse answers on what is needed to install a generator?

It’s called a “spectrum of competence”. Most “generator installers” are deficient in experience, training, and commitment to the industry. They are looking for the sale and installation only. As the old saying goes, “you get what you pay for”. This is true for the generator industry as well. If you are looking for the cheapest price, please do not call Home Power Systems. If you are looking for the best value for the money, long-term commitment, trained and certified technicians, and the peace of mind that your generator will start during the most important time for you and your family, HPS is the only authorized dealer for you.

10) Do you have generators and parts in stock?

Yes, Home Power Systems is one of the largest stocking dealers in the Northeast. We do keep stock of most generators and transfer switches. As for part availability, there is no waiting if your generator needs to be repaired – we stock parts at both our Rochester and Syracuse facilities and on each service vehicle. This means if there is an issue with your generator, we can repair it, and there is no lead time for ordering the part you need because we already have it in stock.

11) What fuel supply do I need to run one of your generators?

Generac and Kohler and home standby generators can be fueled by either Natural Gas or Propane vapor. Most portable generators are designed to be fueled by gasoline only.

12) Can you install the generator for me?

Yes, if you are in the Upstate and Central New York area we can perform turn-key installation services. Click here for our installation territory. 

13) Who will be completing the work?

At Home Power Systems, you are dealing with ONE company.  You are working with a team that strictly focuses on only standby power generation. From the initial site survey and design of your standby solution to the review process by our experienced staff, to the work completed on the day of the installation, Home Power Systems has the unique ability to provide all aspects of your generator installation from start to finish. In the event that you are a propane customer, because code regulations state that only licensed LP vendors can install propane regulators and set tanks, we will coordinate with your local provider and manage their scope of work on-site.

14) How big and how heavy are these generators?

Most air-cooled residential generators are around 350-550lbs.

15) Does my generator come with a battery?

No automatic home standby generators ship with a battery. Home Power Systems recommends a Group 26 battery for both Generac and Kohler air-cooled standby generators. This is just one of the items included with a turnkey installation.

16) Do I have to pay Sales Tax on my installation?

Because a standby generator is a capital improvement, there is no sales tax charged to the customer.  In the State of New York, a property owner who hires a contractor to perform work that qualifies as a capital improvement will be furnished with a Form ST-124, Certificate of Capital Improvement.


Looking for a quote or more information? Contact us

What makes us stand out

Why Choose Home Power Systems

The Best Professionals

Our team consists of highly skilled professionals, ensuring top-quality service every time. Trust the experts to handle your generator with precision and care.

Guarantee of Work Performed

We stand by our work with a solid guarantee, giving you peace of mind that your generator is in reliable hands. You can count on us for dependable, lasting results.

Safe & Reliable

Safety and reliability are our top priorities, ensuring that your generator operates smoothly and efficiently without any risks. Rest easy knowing that your system is in good, trustworthy hands.

100% Customer Satisfaction

Your satisfaction is our goal. We’re committed to delivering exceptional service, and we won’t rest until you’re completely satisfied with the results.

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Client Testimonials

What Customers 
Say About Us

On the hottest day yet in recorded history, on the morning after the Independence Day holiday, the team of Jeff, Wayne, Steve and Isaac appeared before 8:00, ready to go to work. The coordination and efficiency on display over the next few hours brought to mind a military exercise. And they did this in a very customer friendly manner. The completed installation is beautiful, they left their work areas immaculate, and shrubs in the installation area were gently treated. I also want to acknowledge our salesman, Jeff, who worked hard to secure our business. I am so glad we decided to go with HPS...

Tracy Kern

Home Power Systems installed two generators to my rural 51 acre farm property. I am extremely pleased with the professionalism and expertise of all of their employees. Shawn is an expert in his field and helped us select the best generator types for our farm and home needs. He explained the process and our install date was scheduled immediately. Shawn maintained excellent communication with us throughout the install process. The professionals on site for install included the expert installer and electricians. Specifically, Joe, Jeff, Tom, and Chris worked diligently on our install date with excellent outcomes...

Jennifer Hayes

Where we work

Our Service Areas

We proudly serve clients across Upstate New York, including:

  • Buffalo
  • Rochester
  • Syracuse
  • Southern Tier

Regardless of where you’re located in Upstate New York, we're here to meet your power needs.

Explore our service areas

Need more information? Contact Us Today!

Showroom Hours

Our Locations

Buffalo

505 Duke Rd., Suite 200 
Buffalo, NY 14225
(716) 395-3705

Showroom Hours

Mon - Fri 8:00am - 5:00pm 
Sat - Sun Closed

Rochester / FLX / Southern Tier

1127 Corporate Drive East 
Farmington, NY 14425
(585) 421-0203

Showroom Hours

Mon - Fri 8:00am - 6:30pm 
Sat - Sun Closed

Syracuse

6067 Corporate Drive 
East Syracuse, NY 13057
(315) 234-2451

Showroom Hours

Mon - Fri 8:00am - 5:00pm 
Sat - Sun Closed