Below are the experiences of just a few of the many satisfied Home Power Systems customers. Click here for a link to Generac’s website where you can find more non-biased reviews about Home Power Systems.
Home Power Systems – We generate peace of mind.
(Project Manager Jamie Cosco with homeowner Rick Milham)
Home Power Systems 4000th Install!
Rick Milham, Rochester, NY – 12/12/2019
(Project Manager Ken Stavalone with homeowners Gary and Wendy Mervis)
Home Power Systems 3000th Install!
Gary & Wendy Mervis, Rochester, NY – 12/12/2017
Thank you to Home Power Systems!! Our house frequently loses power in severe storms and through the years we have had to spend many nights in a hotel or our office with our pets! Now that we have a Generac Whole Home System we are so happy to know that we don’t need to leave our home. With peace of mind now we wish we had it installed years ago! Thank you to Ken and the entire install team from Home Power Systems! Extremely professional and patient with an older home that has structural challenges. The team spent a long cold winter December day installing it and didn’t stop until it was complete. Thank you again and we are very happy!!
Gary and Wendy Mervis
(Jim Swetman with homeowner Christine Stiefel)
Home Power Systems 2000th Install!
Quentin & Christine Stiefel, Spencerport, NY – 8/8/2014
Dear Jim Swetman, Phil Laruez, Tom, Tom, John, Tim, and everyone that make HPS the wonderful company it is. From the first phone call to the all work done today at the installation of our generator (20kw Generac Whole House solution), we could not have had a better experience with any other company. Everyone was nice, pleasant, polite, informative, professional, and a joy to have in our home. You can be sure you will always get our highest kudos to our family and friends.
– In sincere appreciation, Chris & Quint Stiefel
Dear Mr Swetman,
Thank you, thank you, thank you from your 2,000th customer. You installed a whole house generator here at our Spencerport home a few years ago and serviced it a couple of weeks ago. It ran like clockwork from Wednesday until Sunday evening when power was restored to our Washington St neighborhood.
Mr. Swetman our kudos and thanks to you all your employees. Our HPS generator was a GREAT investment. Thanks again.
I listened to you on WHAM Home Repair Clinic and my husband went right out to check the oil and it was full after 4 days of running.
Chris & Quint Stiefel
Home Power Systems 1000th Generator Install!
Chris and Rosalia Cousineau, Pittsford, NY – 4/21/2009
Where do we start? My wife and I had a generator installed by another contractor that also does water systems. It was an absolute disaster! From the hardcore sell tactic to the unprofessional installation to the generator never working correctly, it was a nightmare form the beginning. We finally received help from the Attorney General and had the generator removed from our home. During this dreadful experience, we obtained professional assistance and guidance from Home Power Systems. They assisted us with an on site installation compliance report pointing out the defects with the original generator installation and guiding us to be patient with the process of eventually getting our money back from this contractor. Once the generator was removed, we had Home Power Systems install a new 14kw Guardian generator in our home. What a difference in professionalism. The physical installation was done with the use of special lifting devices and the owner Jim Swetman stopped by twice to make sure everything was going well. Come to find out, we were also the 1000th install that Home Power Systems installed. I can only say this, if you are thinking about getting a home standby generator, please consider Home Power Systems. I cannot say enough about there professional approach and personal care for their customers.
Chris and Rosalia Cousineau
On December 26th, 2018, we had Home Power System install a Generac Standby Generator. The team of installers arrived at promptly 7:30 am – the time they said they would be at our home. First impressions of the team were very good in that they promptly set up the drop cloths, removed their shoes and put on the plastic booties and went to work. They were polite, knowledgeable, helpful in explaining every step they did with the generator and walked my husband through every step. It took them about 5 1/2 hours of continuous work and after that was completed, Jeff Carlucci, the Project Manager, arrived to check everything out, the electrician from the Town of Greece came to check the electrical work that was done. Jeff is an excellent Project MAnager and truly is an asset to Generac. He really knows his job so well and his demeanor is very impressive.
Jeff Dinehart – Technical Services did a great job of explaining all of the ins and outs of the Generator and what we should do and when to call someone. He also is very knowledgeable and gets the job done very well and really knows this generator. His helper was also very helpful and they all worked hard. John, the electrician did an excellent job also and we were happy with his excellent work.
To sum this review up, we were so pleased with Home Power Systems and happy that we chose your company to keep our lights on. Thank you and Happy New Year.
Ken (Harold) and Barbara Birkland
This morning I had Keith Williams at my lake house to troubleshoot a problem with my generator. As you know all businesses struggle finding quality people to not only perform but to also represent the company. I just wanted to share with you that Keith is that quality guy. He not only fits the description but he also sings the praises of you and your organization. I also called in after hours a couple of weeks ago on the weekend and the technician who called me back was excellent. Thank you for the service and best of luck to you and your organization going forward.
Mike Catalano just performed our annual maintenance. He called in advance, arrived on time, explained what he would be doing, and wrapped things up in just about an hour. He fully explained your 3-year agreement and I took advantage of the benefits and savings he detailed. Mike was professional and friendly. You are lucky you have him.
This whole thing started about 6 years ago when we called HPS having had more than our share of power outages. Scott Forte came out to assess our needs and offer solutions. Scott was professional and friendly. You are lucky to have him. I’m picking up a trend here…
Great product. Great service. Great people.
I just wanted to say how great the install went today. The entire team was very respectful, friendly and did really well communicating with me and with my dad directly. Couldn’t have gone better! Thanks for caring so much about our situation. It shows. A power outage will no longer be on our long list of worries.
Yesterday was a generator system installation day at my home. Everything went smooth and was professionally done. The crew was fantastic, the project manager was fantastic, the installation was completed as promised and the end product was well above what I expected. Topping this whole thing off was when the power went off last night and it all worked as promised, and my wife was thrilled.
Thank you and all your staff for all you have done.
I just wanted to let you know that we had our generator serviced today and our service tech was great! he was very pleasant and upbeat and I can’t tell you how nice it was to have a service call made by someone with a good personality and who enjoys his job.
Again thanks for a great service experience and thanks for being on time!
Good job guys!
I am very satisfied with the installation of my stand-by Generac System. Mr. Stavalone and all of your staff were very professional, courteous and helpful in explaining every detail. I had three local companies, including yours, evaluate and make proposals for the project. By far from the initial interview on, your staff was the best in presentation, explanation, and follow-up.
We just had a PM call for our Generac backup generator. Mike Catalano was the technician who performed the service. He did an outstanding job. Mike diagnosed a problem with the controller, replaced the battery and did the normal PM call work. Furthermore, he painted the rusting gas pipes running to the generator as well as the pipes going to the gas meter at the house. He left the generator looking like a new installation. My son just bought this house and we were unfamiliar with the backup power system. Mike took the time showing us the functions inside the house as well as on the generator. Mike was extremely thorough and left us with a good understanding of the entire system and its functions.
Furthermore, setting up service contract and scheduling the PM call was facilitated by Shana, your customer support representative in your office. Shana was very helpful and scheduled service when it was convenient for us.
As a new customer, we are delighted with our experience with Home Power Systems and your level of service. We would recommend you to anyone.
Don and Richard Becker
Just wanted to express my thanks for a job well done. Our new whole house generator was installed yesterday. Your crew showed up on time and went right to work. We found we had to relocate the transfer switch which cost a few bucks more and added to the complexity of the job for Justin and Andy but the installation was completed and tested by 3:30 and everything works great
I can’t say enough about Justin and especially Andy. Andy worked nonstop from 8am to 3:30 making the necessary changes to my panel box and wiring up the new generator and transfer switch. He answered all my questions and was a pleasure to work with. Justin also worked nonstop and did a great job explaining the operation of the generator and testing the system
I wanted a turnkey job and that’s exactly what I got. Your crew coordinated with the propane company and the local building and electrical inspectors. All in all, a great job done by a professional crew. Thanks very much. You can be sure I’ll be recommending Home Power Systems to my friends and neighbors.
After the 8-22-17 quick storm we lost power for 3.5 hours. This is the first real-world test of the generator system since we bought it. The system worked flawlessly starting when the power failed to switch the house to the generator then resetting normal power mode when the main power returned 3.5 hours later. I was not home but my brother and sister-in-law were. It’s great to have a totally automatic system you don’t have to worry about. Thanks for a great install and your continued excellent service.
I would like to say a few words about my experience with your company. I seldom write letters of commendation, perhaps because I feel most companies do not merit it. However, I feel that your company is exceptional.
We recently had a problem with our house generator and had the good fortune to be directed to Home Power Systems.
From our initial call to the technician who detected the problem, your employees have been exceptional. They have been only been professional and courteous, but give the feeling that they are “happy” and will go that important “extra mile” if necessary.
It is SO nice to be addressed by my name when I call in. it makes me feel “special”.
It is SO nice to have emails sent to confirm appointments or payments.
It is SO nice to have subsequent follow-ups by your company.
And it will be SO nice to have a technician that will be “our” dedicated maintenance technician. We NEVER purchase a maintenance contract but knowing that Rick Widger will be our technician, we decided to purchase your 3-year contract. He is the best! We feel comfortable with him. He is personable as well as knowledgeable.
And may I commend Scott Forte, and Kelly Stockwell. You have a great team! Thank You!
Mrs. Daniel Domanski
Good Morning Jim,
I just wanted you to here about my experience on purchasing and installation of one of your products that got completed last Thursday. I was referred to your company from a friend of mine who had one of your units installed and they spoke very highly of your company. From that recommendation, I was put in contact with Joe Rotella. A prompt visit to our home and a highly detailed package was presented to me as well as answers to the questions that I had. After showing Joe around our home including our finished basement he suggested that Tom, one of your service techs visit and see what options we have for running approx. 130 feet of gas line. Both Joe and Tom visited our home on a Sunday, Family time to satisfy our needs but that didn’t stop there. Joe also suggested that Tim the electrician also stop by during the week to see what was needed for the installation.
My next stop was to your showroom and I had the pleasure of meeting with Kieth who spent more than 1 1/2 hours showing me around the operation, meeting the front office support team and taking the time to explain the difference between Generac and Kohler units from at Techs perspective from the service field. Being a motorhead like yourself, as I understand we share similar hobby’s, the choice was clear that for the extra monies Kohler was the choice I needed to make. I then met again with Joe to seal the deal and a date was set for Thursday, April 13th. I took the day off from work and lent a hand for the install. It was interesting to see professional teamwork & communicate together.
In summary, I got a great product installed by a professional team that provided my wife and myself with the peace of mind and a quality of life.
Please share this with your team in your next meeting and feel free to use me as a reference.
Sam & Eva Polito
To whom it may concern:
On Wednesday, 2/7/2018, Kyle Miron and his crew arrived promptly at 7:30 AM to install our Generac system. They went about their work and in no time, as it seemed, had their work done in a neat and orderly fashion. Kyle explained to us, older folks, the ins, and outs of the generators’ functions in a manner we understood. All were exceptionally polite.
Sincerely, Mr. & Mrs. Charles Schuh, Sr.
Most homeowners wish for kitchen or bathroom remodels. My wife wanted a stand by generator! After receiving a small inheritance, she went to work. Reading reviews, infomercials, and researching every generator and installers. She always came back to only one company and one generator. Home Power Systems and the Generac generator. We visited the Farmington showroom and met Kaylyn S. She offered us refreshments and explained all the different models and the details of each generator offered for sale and how they worked. She patiently answered our questions and was very knowledgeable about the products. We made an appointment to meet with Ryan Reed the project manager. On the way out we signed the visitor book.
Ryan arrived on time at our home and went through the whole process. We discussed the location, the electrical details, and the cost. We own a small home, Ryan went through the different sizes 8k-22/19.5kW. He did not try to pressure us in any way on which to purchase or try to direct us to a higher priced model. He left us with more information and a checklist of “must haves” and “wants” in a power outage. The 8k 10 circuits fit our needs. Ryan came back and we bought the 8k generac. Because we visited the showroom we received a discount, we paid in full, another discount. We got the cold weather package free with the discounts applied.
Day of installation came 11/12/2015. My wife was really excited! Ryan came and introduced her to Andy W. and Shawn E. Shawn did most of the outdoor work and Andy was the electrician on the inside. Both men were very respectful of my wife and our home, placing drop clothes were needed. Shawn did all the gas line work outside. He discovered a gas leak and called NYSEG, who immediately came out a fixed the problem. Thanks again Shawn. Andy went though the entire panel box moved over the requested circuits, relabeled our panel box, labeled the new one. With walkie-talkies in hand they went though the whole house turning off and on circuits and labeling them. Almost the entire house ended up being on the transfer box! Shawn then walked my wife through a simulated power outage, what would happen, what to expect etc. He showed her the internals of the generator, how to check the oil,the battery, the cold weather start up pack, how to open and lock it.
Home Power Systems has the best sales staff with Kaylyn Slater, best project manager in Ryan Reed. Who also gave us updates and did all the permit and code work. Shawn Elliott, who worked outside in the very breezy cold weather. Andy Woodruff, who patiently did the rewiring, labeling and house walk through, also out in the wind and cold at times.
Fran and Mike Insalaco
I had my new Generac Generator installed on March 11 of this year (2016). I contracted with Home Power Systems because of their professional website with reviews about their service from people in the area I actually knew! I also received a glowing review from a neighbor who switched to them for service when the company who installed their generator did not properly trouble shoot and fix their generator when something went wrong. Home Power Systems did. I was also impressed when I went to their showroom and Jim Swetman (President) personally showed me around the facility, ran a demonstration, and answered all of my questions.
Ryan Reed, their Project Manager, was the sales person I dealt with. He and the men who came to install my generator were courteous, neat, and not only told me what to expect as far as disturbing of my flower beds where the generator was being placed, but also did their utmost to save plants that were in the way of their work. All the plants came up this spring despite the running of gas and electrical to my amazement. When they left everything was in the same shape or better after finishing their work, including moving of my electrical panel and connecting a new one. The garage was spotless.
Since that time my generator has run it’s weekly test right when it is supposed to and once went on in the middle of the night because of a power outage that I didn’t know was happening! I feel so much more at ease knowing if there is a local power outage that I am protected. Our neighborhood is known for always losing electricity! We have a lot of locust trees and they are always falling down in wind storms. Now I have peace of mind.
Thank you Jim, Ryan, and all the folks who work for Home Power Systems!
This is my first year anniversary with Home Power Systems of Farmington, NY. I have been so pleased having my 17kw Generac Generator. It tests itself weekly like clockwork and has never failed to start. We have also had two outages: one for less than an hour at 3am and another for a number of hours (longer than 6) during the day.
Just the peace of mind that I have living in a neighborhood that always loses power a couple times a year is wonderful.
Andrew Bikowsky came this year to do the maintenance. He was prompt and his servicing was thorough and took about an hour from start to finish. He made sure to test it by turning off my power before he left to make sure the generator would kick on.
I am very pleased with the product, the company, and it’s maintenance technicians. I would recommend them highly to anyone who asks.
Just a quick e mail to say thank you for a job well done. I started my research on purchasing a whole house generator several weeks ago. I got two estimates and what a difference between the two companies and the employees, it was really night and day. Ryan Reed from Home Power Systems was professional, thorough and genuinely interested in making sure we were completely satisfied with our purchase. Ryan gave us three options and price ranges, ranging from from basic, intermediate and finally the whole house option. Ryan gave us three written estimates that day and went over all the available discounts and listed all the job site responsibilities Home Power Systems would do. The representative from the other company, Anderson was in and and out of our house in about 10 minutes. The representative said he would get us an estimate in a couple of days, he did not get back to us on the day he said he would so we called and got the estimate over the phone. He actually told us WE DID NOT WANT a whole house generator, (that struck as funny as we were the customers looking to make a purchase we wanted). The prices were quite similar but the comfort and confidence we got from Ryan and from visiting the Home Power Systems warehouse was what made us decide to go with Home Power Systems. The crew that showed up to do the installation (Andy, Keith, Tim and Issac) continued the professionalism and courtesy Ryan displayed. I attached a photo of the cloth they laid down throughout the house so they would not track dirt and debris inside. This small gesture showed the crews commitment to doing right by us, the customer and respecting our house. Thanks again and a job well done by all.
We have had a Home Power Systems generator in our home for about 14 years. They have outstanding installation and maintenance programs. Scheduling was easy and professional.
What is most exceptional is the service providers. They are professional and friendly and answered any questions we have had.
Our recent technician is Joseph and I mention him specifically as he was right on time, thorough and explained everything he did, including writing everything down. He took the time to spot paint a rusted area and to clean the exterior, including the vents. He did meticulous work. Joseph was friendly and informative. His attention to detail was impressive. We intend to continue working with Home Power Systems for years.
Just a short note to thank you and your employees for your very professional an courteous service. My wife and I had one of your units installed 4years ago and have nothing but excellent service during and since the install. I would like take this opportunity to extent special thanks to Kelly Stockwell for her courteous and friendly manner on the phone when she was dealing with some very difficult times. You are truly fortunate to have an employee of this caliber representing your company. Also the service tech.,Mike Catalano, who just serviced our unit is also very professional and up to date on company offerings, warranties, and etc.
Inclosing I again would like to extend my thanks and will surely recommend your company to all my friends and relation.
Dave & Thelma Thompson
On 11/26/2015 we received our electrical certificate in the mail.
And that is why HPS and Generac get 5 stars from us.
We received a 3 ring binder with all the paper work, phone numbers, and the keys.
Shortly after they left, the electrical inspector came by and all was approved.
The next day the town building inspector came by and again all was approved.
On the following Wednesday @ 4 PM it started right up and did its tests, the green light came on and all was well.
On July 10, 2015, I had a Generac 20kw, Model 6730, generator installed on a timber base. After an awful winter of trying to keep my previous generator cleared of snow, I decided to purchase a new generator and have it put on a platform above snow level.
After reading about Home Power Systems online, I decided to buy a replacement generator and am so glad that I did. I dealt mostly with Ryan Reed and Andy Kuhn both of whom were very pleasant and professional as was the whole installation team. They also removed and disposed of my old generator. Ryan and Andy were always willing to answer all of my questions and kept me informed as the process from purchase to installation progressed. All of the people I talked to were excellent and positive representatives of Home Power Systems. I would definitely recommend Home Power Systems to anyone considering buying a generator.
Andy Kuhn was here this morning to run a final test on our generator and turn over the manual and key. I wanted to take a minute to let you know what a pleasure he was to work with. He made every effort to meet our needs, was flexible in his thinking, and was courteous and friendly in his interactions with me and my staff. I was impressed with his professionalism – he’s a very good representative for your company.
Thanks for your help with our project,
Kate McCaffrey, Director
North Onondaga Public Library
Looks like we are all set with our generator, I hope ! Just a heads up that your technicians Keith and Andy Kuhn are exceptional. They go above and beyond simply getting things working again, I believe they truly care about their customers and do everything they can to make things right. Thanks again, I will remain a loyal customer.
I just wanted to let you know how pleased I am with the job that Keith Williams did this morning on my generator. He did a complete maintenance and then checked all of his work to ensure everything was working good. Because of his excellent work ethics and positive attitude, I decided to purchase a three year maintenance agreement that he offered me. I appreciate it!
Mike has been to our home twice the last month and has been extremely proficient and efficient. He phoned to say he was 17 minutes from our home, which was much appreciated. All this plus the fact that he’s been very friendly and informative during each visit. You have a good employee!
On May 13, 2015 Mike Catalano arrived to provide preventive maintenance service for our Generac at our home. Mike has been here for several years, and three years ago he explained the 3 year service term to us. We are so glad we have a Generac generator, as it has saved us many times over the past three years, including Christmas Day, 2014. The generator is in top shape because of Mike’s skills. He is also a most effective representative of your company. Because we see Mike each year, not a stream of different Technicians, we were confident about renewing our three year plan for another three years. We thank you for providing quality service that we need for our generator by employing skilled employees such as Mike Catalano.
Ruth and Bob Conrad
Yesterday, November 14th, 2014, I had my 11 kw Generac Standby Generator installed by the crew of Home Power Systems. Andy, Ryan and Ryan were nothing but professional. Their dedication and knowledge of their job showed upon their arrival to my home. They were proficient and neat throughout the installation process. Cudos to these gentlemen and Thank You.
Recently a thunderstorm caused a 72 hour power outage for my house. Our generator kicked in and ran flawlessly for the 72 hours; we hardly knew there was an outage. Because all the telephone poles on our street were knocked over, the street was a mess and we couldn’t get out of our driveway. Other people lost the contents of their freezers and refrigerators, and sat in their dark, hot house. We had lights and air conditioning, and power for everything we needed.
Even if we had a regular gas generator I wouldn’t have had enough gas to run it for very long, as I couldn’t get out to get more.
So I’m feeling pretty darn good about my Generac whole house generator purchase, using natural gas!
I just want you to know that Rick Widger arrived right on time at my home this morning and as always went right to work on the service of my generator. Also wanted you to communicate to Rick’s boss what a nice young man he is and your company is lucky to have him as an employee. Prior to my retirement I was a HR Manager for a very large company and I know first hand how hard it is to find pleasant and dedicated employees. Please pass this along on my behalf. I look forward to having Rick service my generator in the future.
Hi! I would just like you to know that I was VERY thankful that Sandy “rolled” with my changing schedule for the appointment for my yearly service. She was always very pleasant and understanding with every change. Also, Mike Cattalano was great with the service call. He called me to give me a heads up, he rolled with the punches with the parking situation, was very efficient and personable! He also spoke very highly of your company, Home Power Systems, and I really like to hear that employees are happy. Thank you again for your service.
Tom spent several hours yesterday performing coil replacements on my generator after diagnosing the problem the week before. Throughout his process, he kept me informed and always addressed my concerns. I’ve had starting concerns ever since the generator was installed and mentioned this to each Tech that performed the routine maintenance. Adjustments were made in the past but never really addressed the issues, although the generator always functioned. Tom stayed and tweaked the generator, asked my opinion and asked if I was happy! I ran it this morning and it fired up on the second attempt, so all seems good.
I just wanted to let you know how lucky you are to have Tom representing your company! He is professional, knowledgeable, and respectful! Heck, he even cleaned the snow and ice from my driveway that dropped from his truck!
I just had my maintenance visit and was thanking Mike Catalano for the timely service, his friendly demeanor and the comprehensive information he provided, including ways to further protect my Generac generator from the extremely cold weather. I really appreciate the secure feeling of having a back-up in case of loss of electrical power, and continue to be completely satisfied with Home Power Systems.
Kathleen M. Gill, Ph.D.
“Andrew and crew just left my home after installing a Generac Generator. From the time I opened my Garage door at 7:30 AM and watching the parade of White HPS Vans approaching my home (all that was missing was the Marching band J) I knew that this was going to be a good thing!
Starting with the wealth of knowledge I received from Scott during the estimating process and finally finishing the in-home testing procedures with Andrew I have to say the pleasure was all mine.
The Cadre of folks that I dealt with from Sales to Installation was enjoyable and rekindled in my mind the faith in local workmanship, pride and professionalism the qualities that each of these gents exhibited while on the job.
Having experienced the depth of the human factor and the concern demonstrated by your employees to ensure a quality installation I have no doubt whatsoever that when the need for that Generator to perform and “kick on” it will be there for me.
Be proud as I am sure you are of your “ambassadors” and bravo for a job well done!”
“Dear Jim and all- Thank you so very much. Your great assistance in providing and installing our generator allowed me to bring my wife Karen home for her final 8 weeks.
Karen passed away on April 19th 2012 and the pain of that is overwhelming. With your assistance, we had 8 weeks together that could not have been possible without the security of power and heat. We were allowed many special moments and just a great time being with one another, and I thank you so much for making that possible.
God bless you all, with my eternal thanks.”
“I spent several months interviewing companies for my generator installation, after an on site survey by Home Power Systems there was no question who I wanted to install my power plant. They were the most knowledgeable people I talked to and developed a standby solution to fit my needs. The installation and the workers were professional. I look forward to many years of stress free living knowing my new Guardian generator will provide standby power to my family and my business. I would recommend Home Power Systems to anybody interested in a standby power solution or looking to have maintenance and repair done on their existing generator.”
Host of WHAM radio Home Repair Clinic
Customer comments provided to us by the Better Business Bureau:
1) “We have enjoyed the excellent service that Jim and his crew have provided over many years.” – Erick Bond
2) “Very professional, curteous, punctual, clean, friendly, and clear on all aspects of service.” – Susan Derienzo
3) “Very competent and knowledgeable, and the customer is always first!” – Ron Mitchell
4) “I am very happy with this company and its service.” – Patrick Soricone
5) “Eager to satisfy. Very clean, efficient and professional installation crew.” – Mike Morimando
6) “We recommend this company with no reservations! Well done to all.” – Bob Cownie
7) “Great business, great people, the real deal!” – Larry Thomas
8) “Great service. I always recommend only Home Power Systems. ” – Richard E Tucker
9)”Very professional.” – Sherry Kujawa
“Early in 2008, we had a generator installed by another “Generator” company. This company also does other things besides generators and I should have had other quotes before signing a contract with this company for the entire experience was dreadful! The installation was unprofessional like, poor workmanship and no electrical inspection or town permit even though the company owner told me this was included. Well, when the generator failed to work during the winter, the “tech” came to my home and was completly unqualified to trouble shoot my generator problem.”
“After several other issues with the generator not working correctly and inconsistencies with the service from this company, my wife and I knew we were dealing with a company that was not dedicated to the generator industry and was clearly not interested in a long term relationship with us. We contacted the Attorney General and they helped us to obtain a full refund from this company.”
“During this debacle, we contacted Home Power Systems for professional assistance. They were professional and understood what we were going through for they have seen many installs like this before. We had a new Generac generator installed in September of 2009 and we are so happy knowing that now we are dealing with a company that is committed to us and the functionality of our Generac standby generator. ”
“If only I had called Home Power Systems when I was getting quotes, it would have saved me all these problems. If you are thinking of getting a home generator, give Home Power Systems an opportunity, I’m sure you will see what my wife and I are talking about!”
Bob and Pat Luksich
“We would like to take this opportunity to thank not only you, but Andy, John and Mike for the outstanding job on the installation of our generator! Your team was very detailed, neat and knowledgeable to name a few! Thank you so very much for this experiance that was so smooth and organized! It’s great to be part of the HPS family! Thank you again Jim to you and your team!
Lisa and Chris
Just wanted to send a message in thanks for the generator installed at our house.
During the high winds yesterday, we lost power about 2:15 pm. The generator started up right away, as it is supposed to do.
The three houses in our neighborhood who have your generators were the only ones with any lights or other facilities. It was very weird to look out our windows, once night fell, and see total darkness in almost every direction. Felt like I was transported back in time 100 years.
It was very pleasant to be able to continue our usual routine despite the widespread problems.
I don’t know exactly when the power was restored, but it was probably around 3 am. The generator hummed along quite happily for more than 12 hours straight.
We have not needed it often, but this was one time when it was a wonderful addition to our house.
“Thank you for the follow through. My standby generator has been installed. Thank you for the whole process of ordering. I would definitely recommend your company. You demonstrated the honesty and integrity that is so often lacking with businesses today.”
Olive Branch, MS
“On May 8th, at 10 in the evening the power went out and the new generator took over and saved us $30, 000. I’ve always heard of something paying for itself but never witnessed it before. The smooth transfer when power was restored was a pleasant suprise. Thanks”
Kolb’s Country Greenhouse
“Just wanted to let you know that the installation of my whole house generator went smooth as silk. Your install team was like watching a finely tuned watch. They worked together so well, you just knew they knew what THEY were doing.
Yes, we did our homework to find your company. There are a number of other installers, but, if you do your homework … yours is THE ONLY ONE.
Your team of Andy and Tim were great. Explained everything.
We feel so good knowing we will not be living in the stone age,(1991, 2001 ice storms) again, the next time a storm comes through the area.”
Douglas and Debora Kulp
“The installation of back-up generators, at both my home and my mothers’ home, is complete. Over the years I have dealt with many contractors. Never have I ever had a contractor, at my home, or any of my factories, perform so well. The communication at the sales and installer level was extremely clear. The workmanship, cleanliness, and quality of equipment were impeccable. Your on-site staff was well trained, well dressed neat and extremely polite. The post installation instructions were well conveyed and easily understood.
Being in business myself, I know what a challenge it is to exist, much less grow. Home Power Systems have clearly mastered the art of business management when it comes to selling a great product, having a skilled, trained, and polite field staff.
Thank you for a job well done. With a hand shake in mind.”
President – Rochester Insulated Glass
“Thank you Jim Swetman at Home Power Systems. I can’t thank you enough for helping me deal with a huge issue I had with a “generator” dealer who installed my generator in November of 2009. The generator never worked correctly and the “techs” from this company could not make my generator work. Also, they never installed my electrical service upgrade we agreed to on the contract. I contacted Jim at Home Power Systems and with his help, I had a new generator installed at no cost to me. Without the help from HPS, I was ready to give up, but now everything is good. If you are reading this and have an issue with your generator service provider, please call HPS for professional service and the respect you deserve.”
“Thank you Home Power Systems for your efficiency with procuring my 20kw generator and transfer switch order. You were very professional and educated on your product. I wish I could see you in person and shake your hand.”
“Our experience with Home Power Systems has been very positive. The owner, Jim Swetman is very personable, knowledgeable and a pleasure to deal with. He exhibits a passion for his work which is evident in his attention to every detail. His personnel are courteous and thorough. All our questions were answered directly and clearly.”
“Anyone considering the purchase of a home generator can feel comfortable and confident in working with Home Power Systems.”
Bill and Joan Dell
Thank you for the phone update as well as this e-mail confirmation that the process has begun on the generator. I truly think that the sort of efficient, professional, and friendly service that HPS and you provide is refreshing in this impersonal age.
“It’s been about two years since we had our “whole house” Guardian generator installed, and have not regretted that decision once.
In these past months, I can’t tell you how many times the generator has “kicked on” due to a power outage. Everyone knows when the power has been off for hours, or days, but the last two winters, I have experienced several instances when the power has been interrupted for 5,10,15 minutes.
Of course, I no longer worry about long or short outages because, my lights are always! It’s a pleasure not to have to worry about sump pumps, freezers, and refrigerators, etc every time I’m away from the house for more then a few hours.
I just wanted to say, thanks, for supplying an excellent product, backed by great service, at a price I could afford.”
“Thank you Home Power Systems for your excellent service in purchase, installation and this mornings initial systems checkout of our new Guardian automatic backup generator at our home. Now let the weather (snow ,ice etc.) begin and we’ll remain comfortable when the public power mains temporarily fail…”
Carl and Jean Helmers
Honeoye Falls, NY
“Home Power Systems service was very professional. The installation crew was courteous and neat. When the installation was done the house was spotless. The owner from Home Power Systems was always accessable for questions and kept us up to date on all phases of the project. Our family has a feeling of security knowing we are protected from the next power outage. I am recommending Home Power Systems to my friends and family!”
Bridget and Jeff Kolano
“I’ve had a lot of home improvements done to my home over the last several years and the installation of my new generator by Home Power Systems is the only thing that has gone right. Less than a week after the installation, the power went out and the generator started as designed. It ran perfect and transferred back to normal utility power. The workmanship was first class and the installation tradesmen were polite. I felt extremely comfortable having them in my home. The entire process was a good experience from start to finish. I would recommend Home Power Systems to anyone considering a standby generator system.”
“In this day and age, peace of mind is worth a lot.”
“A Home Power Systems generator gives our family, peace of mind. This is what I am really buying.”
“I had another local company install my generator and it was a nightmare…I called Home Power Systems and they came out and performed a free site assessment of my newly completed installation. HPS found 12 items that were wrong with the install! After the worst 4 weeks of my life trying to get everything fixed, I now have Home Power Systems performing the service and maintenance of my Guardian generator”.
“I wish I had used them the first time!”
“I am so happy with the service perfromed, I had Home Power Systems install a generator from my daughter as well. HPS is really part of my family providing a secure environment for me and my extended family when the power fails.
“I purchased a 25kw QuietSource from Home Power Systems and they did everything they said they were going to do. It was great doing business with your company and I would recommend your company to anyone who needs a generator. We had our first winter power outage that lasted four hours. Everything worked flawlessly. My neighbors and friends can’t believe how quiet this generator runs. Thank you again and it was great doing business with you”.
“I was extremely pleased with Home Power Systems from start to finish. They installed my new Guardian generator exactly when they said they would and completed the entire installation in one day…just as promised. We invested in a whole house back-up power solution for our home which has left my wife and I feeling very comfortable knowing the basement won’t flood anymore. We now have a place for our children and grandchildren to come in case of an unplanned power outage. Thank you Home Power Systems for a great and professional experience. We’ve told all our friends and neighbors about you”.
“Just wanted to thank you for the service I received from Home Power Systems. When the generator unit I ordered did not arrive on it’s estimated date, you and your staff were very prompt in returning my calls and cordially assisted with information to help track the unit’s whereabouts. The unit did finally arrive in Honolulu in about 12 weeks, which is not uncommon for a delivery outside the Continental U.S. I was also pleasantly surprised to learn that no extra charge was tacked on for the shipment across the Pacific. Better yet, the prepackaged unit with generator, auto transfer switch and main circuit breaker made installation a snap! The unit looks great and runs great too!
“We just wanted to tell you how happy we are that we chose Home Power Systems for our new Guardian Generator. The crew was punctual, focused, neat, and tidy. My husband, Chuck, was amazed at how quickly the installation went and I was favorably impressed by the “clean up.” In addition, all of our questions were patiently answered. I had a feeling we’d be pleased and you and your people did not disappoint one iota. We will give your name gladly to anyone who asks. Thank you, again, for a beautiful and professional installation job.”
Chuck and Lorelei Radulski
“Just a brief note to tell you how pleased we were with your install crew. They were all polite, obviously skilled, and left our home as neat and clean as when they arrived.
Thanks for a job well done.”
Jan & Paul Schumacher
“Thank you for taking time out of your busy schedule to speak at our membership meeting this morning. It was a pleasure to meet you. Your exceptional knowledge of standby generators was evident, and your overview of the subject was highly educational. I have received positive comments on the program from many of the attendees. Im sure that everyone in the audience walked about with information that will help them in their business.”
– Donna Jean Wioskowski
Buffalo Niagra Association of Realators